Privacy Policy

Brava Cerâmica respects your privacy and only collects personal information that we need to manage your booking, organise your retreat and communicate with you.

Information we collect
When you make an enquiry or booking, we may collect information such as your:

• name
• email address
• telephone number
• billing and payment information
• booking and retreat details
• dietary requirements and allergy information
• travel information
• accommodation information
• emergency contact details
• shipping address for finished ceramics
• other information you choose to provide to us

How we use your information
We use your information to:

• process and administer your booking and payments
• send booking confirmations and payment information
• communicate with you before, during and after your retreat
• provide course, ceramicist, travel and accommodation information
• organise meals, activities and other elements of your retreat
• arrange firing, packing and shipping of your ceramics
• issue invoices and maintain legally required accounting and tax records
• respond to enquiries and support requests
• comply with applicable legal and regulatory obligations

We do not sell your personal information.

Service providers
We may share personal information with trusted service providers where necessary to operate our website, administer bookings, process payments, send communications, maintain our accounts, organise activities or ship your finished work.

These may include website, email, payment, accounting, booking, shipping and other operational service providers.

We only share information that is reasonably necessary for them to provide the relevant service.

Marketing
We will only send marketing communications where we have an appropriate legal basis to do so.

You can unsubscribe from marketing emails at any time using the unsubscribe link in the email.

Operational communications relating to a retreat you have booked are separate from marketing communications and may still be sent where necessary to provide your booking.

How long we keep your information
We retain personal information only for as long as necessary for the purpose for which it was collected and to meet applicable legal, accounting and tax requirements.

Your rights
Under applicable data protection law, including the GDPR where relevant, you may have the right to:

• request access to your personal information
• ask us to correct inaccurate information
• request deletion of your information in certain circumstances
• restrict or object to certain processing
• request a copy of your personal data
• withdraw consent where processing is based on consent

To make a privacy request or ask a question about how we use your information, contact us at ola@bravaceramica.com.

You also have the right to contact the relevant data protection authority if you believe your personal information has not been handled correctly.